Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
I want to leave feedback about your customer service representative.
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Feedback and Complaints",
"probability": 95,
"follow-up": "Could you please provide more details about your experience with our customer service representative?",
"user_mood": "neutral"
}
}